Shipping policy

Last updated: September 2026

At Monkfish Market, we aim to get your order packed and on its way as quickly as possible.

Delivery Services

We currently use Royal Mail and InPost for all deliveries within the UK.

The delivery service available for your order will be shown at checkout and may depend on the size, weight and destination of your parcel.

Royal Mail

Royal Mail is used for a range of orders, from smaller items through to larger and higher-value parcels.

Available Royal Mail services and delivery estimates will be displayed at checkout where applicable.

InPost

InPost may be available for eligible orders and can offer convenient collection-point delivery.

Where InPost is selected, you will receive the relevant tracking or collection information once your order has been dispatched.

Processing Times

We aim to dispatch orders within 1–2 working days of receiving payment.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

During particularly busy periods, dispatch may take slightly longer. If there is a significant delay, we will do our best to keep you informed.

Tracking

Where a tracked service is used, tracking information will be provided once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

Delivery Delays

Once an order has been dispatched, delivery is handled by Royal Mail or InPost.

Occasionally, deliveries may be delayed due to circumstances outside our control, including postal network disruption, adverse weather, operational issues or other unforeseen circumstances.

If your parcel appears to be delayed or has not arrived within the expected timeframe, please contact us and we will assist with the relevant delivery enquiry.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item.

We will investigate the issue and work with the delivery provider to resolve it.

Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us to arrange redelivery.

International Delivery

At present, Monkfish Market ships within the UK only.

We do not currently offer international delivery.

Delivery Responsibility

We remain responsible for your order until it is delivered to you or otherwise received in accordance with your instructions.

Nothing in this policy affects your statutory consumer rights.

Contact

If you have any questions about delivery or the whereabouts of your order, please contact Monkfish Market using the contact details provided on our website.